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Successful Training & Development functions use an impact- or results-based approach, rather than activity-based approach. Also, Training involves investment in time, money and resources. Such an investment to address the actual needs and to make a significant difference to the success of the hotel, this can lead to a more complete utilization of resources and can also affect the degree of success of the training program

Measurement is a key driver in establishing a successful, results-based approach. Strategic use of measurement and evaluation techniques can improve the value, quality, and impact of training efforts; demonstrate the need for the effort; and increase management's support...

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