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Brighton, United Kingdom, London United Kingdom

Managing Consultant, Digital Customer Experience Transformation at Capgemini Consulting

Apparel / Fashion

An experienced senior business leader with a track record in defining and implementing trans-formative market changing and customer focused strategies for both established and challenger brands. During a substantive marketing, business change and customer experience career I have been responsible for the delivery of programs designed to: engage, retain and grow relationships (customers, partners and agencies); drive profitability through customer experience improvements; invigorate and revitalise tired or failing brands; recover, unify and galvanise teams into action; leveraged marketing capabilities by fostering partnerships alongside internal talent; achieve operational efficiency, cust...