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Greater Boston Area United States

Program Director at Wipro

Technology / Software / Internet

An overall experience of nearly 14 years cutting across all segments of Customer/Technical Support ranging from Consumer, SMB, Enterprise Tech. Support, Managed Services (EUC - Service Desk & Desktop Support) and Professional Services Driving customer satisfaction, building a relationship focusing on being transparent and winning trust of customers/key stakeholders are few of my top priorities One of my key strengths is to pursue delivery excellence on distressed accounts and revive its performance thereby gaining customer's confidence and take the relationship to the next level by winning new businesses through account farming Service Delivery has always a two arm approach i.e. to be ...