Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
National Head Retentions & Service
Industry
Telecom / Mobile
About
Primary responsibility to protect revenue drain by increasing Customer Retentions and Customer Satisfaction, Managing Servicing & Engagement through streamlined process for Retail and Personalized Service Strategy for Corporates
(a) Retentions: Control Churn by devising effective Retention Tools suitable for customers and at the same time providing positive EBITDA for RCOM.
(b) Predictive Churn: Devise Strategy for pro-active churn management by using Predictive Model. Identify potential churn through predictive churn model using Customer Profile, Customer Behaviour, Usage Trends and Analytical tools
(c) Customer Care Process: Lead the Customer Service Team for delivering best in cl...
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