ºÝºÝߣ

Chennai Area, India India

Integrated Service Delivery

Technology / Software / Internet

10+ years of knowledge and exposure in Transition, Transformation, Operations, Support and Management in ITIL Service Management (Incident Management), Workflow Coordination and BPO. Successfully transitioned a Finance, Investment and Insurance project for Incident Management from United Kingdom to India. Account Focal for Incident Management from India for the transitioned project. Perform process assessment and submitted recommendations to the Customer based on the ITIL framework. Proficient in ITIL, PMP, Process stabilization, Vendor Management, Service desk operations, with expertise in BPO operations. Integral, Ethical and Responsible individual with excellent communication (Wr...