Personal Information
Organization / Workplace
Ontario, Canada Canada
Occupation
Business Performance Specialist
Industry
Technology / Software / Internet
Website
http://www.rim.com/About
Responsible for the creation of an improvement plan for a BlackBerry service, based on root cause analysis of historical and current incidents. Worked with Engineering, Operations and Problem Management teams, to analyze, characterize & diagnose root cause of common incidents, with tthe goal of creating a measurable plan for the prevention of future incidents. Software, hardware and process root causes were identified and fed back to the operations, development, engineering and architectural teams, to prevent future incidents.
Responsible for developing and deploying a service management life-cycle model for the introduction of new services and smooth deployment of major change releases.
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