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outsourcing bpo global services ito global services gs100 sourcing survey destinations study locations service providers analysis service provider best practices experts hro top100 cloud computing offshoring essays articles 2011 risk management resource nearshoring global shore case studies management infrastructure conference excellence trends cloud geographies capgemini nearshore it live experts views transition management metlife contract management sourcing organization structure it-bpo convergence new york yahoo city profiles datamark dell bank of ireland mc donalds industry experts views outsourcing cities research data emerging locations top100 locations annual conference countries onshore gs100 survey neo advisory services provider list risk glbal services 2009 business contract hr segment outlook 2010 buyers services providers 2010 article top 100 cities global servics global services magazine supply risk monitoring global competitiveness of locations governance and program management m&a neo group wages demand outlook operating models emerging pricing models industry outlook 2011 im knowledge dynamics research strategies application development models engineering global ser vices enterprises speakers sla next generation thought leaders software challenges fao contact centers development outlook future rising hiring trends 2012 issue call media social center servce delivery next issue organizations digital magazi comp case stusies ci&t unilever niit microland enterprise holdings global delivery locations pricing regions kpo category engg adm 100 procurement providers analytics hp hcl tcs infosys recession growth april