Nikita Saluja
Personal Information
Organization / Workplace
Mumbai, Maharashtra, India India
Occupation
Deputy Manager
Industry
Automotive
About
Market Research :
Sharing the results of various analysis with concerned departments and further align the way ahead on weak areas.
Initiating Relationship Building activities like Mystery shopping/surveys etc.
Managing feedbacks thru relevant applications, if required web based.
Feedback analysis and co-ordinate with concerned department on periodic basis to ensure improvement in process.
Communication Center
Handling of Communication Center of 15 agents.
To organize periodic training on product/soft skills/call quality.
To ensure timely registration of all complaints.
To carry out audits to ensure communication is as per HSCI standards.
Customer Handling
Handling critical and delica...