Technology Specialists, to install, configure, secure, operate, troubleshoot and maintain their computer systems.
Providing technical assistance to others. Depending on the path chosen, also be involved in networking or implementing computer security solutions.
1. Identifies, diagnoses, and resolves Level One problems for users, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
2. Provides one-on-one end-user problem resolution over the phone for District approved Personal
Computer (PC) software.
3. Delivers, tags, sets up, and assists in the configuration of end-user P...