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South Africa South Africa

Customer Experience Manager- Personal & Business Lending at Barclays Africa Group

Finance / Banking / Insurance

It doesn’t matter whether you call them customers, members, stakeholders or clients – all businesses have one thing in common: they service a specific group of people. Without these people, you have no business to manage. I’ve worked in various industries – from swimming pool and spa equipment manufacturing, direct marketing and publishing to holiday leisure management. Although these industries have nothing in common, their strategy development and the day-to-day operations are all dependent on their customers. Treat your customers well and they’ll return. Treat them badly and they’ll go to the competition and probably tell someone about your service (it’s never good to be the subject...