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Pune Area, India India

Senior Manager Quality

NGO / Public Service

10+ years experience in voice | non-voice | back office | Well-versed with industry practices & processes in TELECOMS, ITES, MEDIA & BFSI. Handled Outsourced Transaction Quality for various Industries like BFSI, Cellular, Media, etc, with clients like Idea Cellular Ltd, TTML, TTSL, Vodafone, Tata Aig life & General, Kotak, ICICI Pru, Royal Sundaram, Bharti Axa, Birla Sun Life, UTI MF, Citibank, HSBC, Times of India etc. In-depth understanding of levers that impact cost & efficiency of Contact Center Quality along with knowledge of customer, client & employee metrics associated in Contact Center service delivery. Specialties: Managed large spans efficiently Managed multilingual voice ...