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London, United Kingdom United Kingdom

Director, Customer Success

Telecom / Mobile

Paul has 25 years of experience as a consultant and project director in customer sales and service operations across Telecommunications, Financial Services, Utilities and Government industries He is an expert in the rapidly growing fields of operational sales and service performance management, customer experience management and in change management across voice, digital, face to face channels and back office operations. He was the lead client-side adviser for the region’s largest implementations of sales and service performance management technology to drive sales and service effectiveness and customer experience across channels. He played a similar role for the first major Australian.