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- Manage all user support enquiries, queries, questions and feedback.

- Identify frequently asked questions within the community and creating relevant articles, tutorials, 

videos.

- Management and monitoring of social media channels including Facebook, Twitter, Instagram 

and YouTube.

- Assist with development and execution of our monthly broadcaster update.

- Blog content creation.

- Assist with marketing campaigns ranging from product launches to bespoke retention emails.

- Assist with monitoring and reporting on key performance indicators.

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