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Galashiels, United Kingdom United Kingdom

Professional Services Manager & coach in after sales processes

Automotive

Daily running of the service department, Booking daily hours, WIP on a daily basis, financial performance reporting daily, following the manufacturers requirements replying to CSI reporting. workshop issues, loading of hours through DMS and technical team leader. QC requirements, training up dates. Technicians daily performance discussed in daily huddles and visual display Team requirements on a daily basis shared and achieved loan vehicles and drivers booked and managed through the team, reducing costs Converting up sell to maximize daily financials Reviewing all staff to identify what support is required for the challenges ahead weaknesses and strengths Training needs identified Re...