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Significant accomplishments/focus: 
Having selected and incorporated multi-layered approaches for security defenses and limiting our exposure to vulnerabilities on our public presence and internally, I address those vulnerabilities to secure our systems and work to resolve them.  As this environment is constantly changing I am constantly striving to add to skillsets and currently training with OSCP and Offensive Security.

When I became director of IT operations we had several hundred agents and support staff. I saw this grow to 500 corporate uses and 1200 agents located in multiple call centers. This growth required improvements to our infrastructure and systems to enable this growth and...

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