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Pune Area, India India

Manager MIS-(Head Data and Business Analytics)

Technology / Software / Internet

High Performance Management Techniques & more then 10 years of cross functional experience in Customer Service. I had the opportunity to serve varied portfolios in diverse industry segments and have achieved competence in the setting up of remote servicing contact centers including Recruitment, Transition, Analytic, WFM, MIS, B2B Sales and Operations. I have strong exposure to quality concepts, forecasting, capacity planning & scheduling, coupled with business process mapping / re-engineering and developing outsourcing solutions. Specialties: Manpower planning,Scheduling based on forecast,Process Management,Operation Management, People Management,B2B sales ,Process Development & Deploy