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NCR - National Capital Region, Philippines Philippines

Global Head of Customer Experience Management Group, CIS at Cognizant Technology Solutions

Human Resources / Recruitment

Six Sigma & Lean Certified Project Manager with 12+ years’ experience in BPO environment, proven ability to turn around under-performing processes & drive process/business transformation through continuous improvement’s • Business Savvy: Delivered a Business Impact of > $390 million & P&L Impact of > $ 25 million • Client Focused & Execution: Closure of 16 High Impact Quality Projects (6 black belt & 10 green belt) • Strategic Fit: Worked closely with Senior Leadership – CEO, CFO & Global HRL’s & QL’ s – acquired ability to see big picture & drive required strategic improvements / initiatives • Operations Stabilization: Expert in implementing business process management systems, baselin...