Technical communication professional with 13 years of experience in the computer software industry:
♦ 6+ years in technical writing, instructional design, and curriculum development
♦ 4+ years in business analysis, consulting, software documentation, and technical writing management
♦ 2.5 years in technical training management
Strengths:
♦ Strong customer service orientation
♦ Solid interviewing and elicitation skills
♦ Excellent written and oral communication skills
♦ Sharp analytical thinking and problem-solving skills
♦ Detail oriented and committed to a high level of accuracy
♦ Goal driven, dedicated team player. Excited by new challenges.
Practical experience: