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New Delhi Area, India India

Accomplished Solutions & Capability Development Leader

Human Resources / Recruitment

Excelsior! Accomplished, results-oriented professional with rich experience in the Outsourcing industry. A Keen Planner & implementer with demonstrated abilities in winning and leading new outsourcing opportunities. Key contributor to multiple BPO communities and Capability building initiatives especially for Digital Marketing, E&U, Pharma, and Procurement offerings. Specialties: Transition/Migration Planning & Execution, Solution Design, Due Diligence, Orals, Feasibility Study, Opportunity Identification. Experience in Service Delivery / Operations: Operations & SLA Management, People & Customer Management, Staffing & Forecasting, Operational & Cost Productivity; End Customer Metr...