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Melbourne, Australia Australia

Business Analyst / Process Analyst / Process Modelling / Customer Experience Management Professional / Lean Practitioner

Technology / Software / Internet

• BP Group-Certified Process & Customer Experience Management Professional – Master & Champion • Experience in process and business analysis using Lean and Six Sigma methodologies to re-engineer and reduce red-tape on IT enabled project • Delivered 20 projects covering Consulting, Advisory, Audit and Project Management • Broad industry coverage - Retail, Logistics, Government, Higher Education, Banking & Supply chain • Process analysis – ‘As-Is and modelling the ‘To-Be’ scenarios using BPMN • Requirement analysis, Use Cases, Risk analysis, Change management & Implementation roadmap • Committed to coaching the executives and influencing stakeholders to make customer a part of the proces...