Rakesh Dhawan PRINCE2,MSP, ITIL Expert
Personal Information
Organization / Workplace
United Arab Emirates United Arab Emirates
Occupation
IT Projects & Service Portfolio Manager
Industry
Technology / Software / Internet
About
IT consultant with extensive experience in managing complex ICT Projects, define Service Strategy, Design/Transition, Risk & Change Management across diverse business environments & geographies.
Certified PRINCE2-MSP Practitioner, ITIL Expert 2011, SixSigma, MCSE, CCNA
Experience in:
- IT Strategy & Service Portfolio Management
- Project Management
- Service Design, Continuity Planning, Protection & Optimization/Enhancement
- Service Transition & Operational Analysis (design Metrics, KPIs, Dashboards)
- Define & negotiate SLA, OLA, underpinning contracts with service owners & suppliers.
- Supplier Management; float RFP for identified business requirements, vendor workshops/selection, ...
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