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Paris Area, France France

Lead Escalation Engineer (Data Technical Expert- EMEA)

Telecom / Mobile

• Providing high level technical support across Alcatel-Lucent IP networking/Data infrastructure product lines • Reviewing of support calls submitted for escalation • Leading resolution of complex technical issues • Interacting with regional customer care centers, R&D and product management teams for technical consultation to resolve critical network issues • Extending proactive support to sales, professional services and field engineers during proof of concept validation,product beta phases, RFP processes and when evaluating new features and technologies • Technical communications:contributor,reviewer,publisher