Personal Information
Organization / Workplace
Naucalpan de Juárez Area, Mexico Mexico
Occupation
Post Sales Engineer
Industry
Technology / Software / Internet
Website
http://itpro.comptia.org/About
More than 15 years of experience in the following positions:
Technical Service Manager
IT Head
Escalation Manager (Customer Insight & Advocacy)
Sr. Technical Support Specialist
Remote Product Specialist
IT Support Specialist
Sales Support
Automation of Offices and Network Administrator
Technical Support (Internal and External Teams)
Specialties: English – Fluent, Portuguese – Intermediate, Spanish – Native.
Experience with customer facing activities (reactive and proactive).
Teamwork with technical support/pre sales/post sales/managerial teams; local or remote support to different countries worldwide.
Managerial Skills.
Problem solving and troubleshooting skills.
Customer driven and O
Contact Details
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