Results oriented IT Service Management and Automation sales and services professional leveraging over 20 years of industry experience helping businesses transform their organization through process re-engineering, solution design and implementation, and automation. Combining real-world experience, technical experience, process redesign experience, and teaching background to quickly drive customer success and build long-lasting customer relationships. Strong management experience across multiple solution areas, as well as management of a large cross-functional geographically dispersed technical staff. Degrees held: BS in Management Information Systems, BA in Business and Marketing Educ...