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Expertise in Sales, Aftersales and Manufacturing operations in the automotive business, responsible  for the indicators and actions oriented to customer satisfaction and customer retention, implementation of satisfaction surveys, improvements in standards of training and customer service staff, restructuring of the B2C and B2B support channels, establishing performance metrics and goals driven to customers. I have experience in leadership and development of cross-functional teams and building service team to support new product launches.
Graduated in Manufacturing and Electrical Engrg., and post graduated in Automotive Engrg. and Business Administration, together with eighteen years of ex...

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