Highly customer-focused engineer with 30 years of broad experience in Information Technology. I have a proven track record of successful teamwork in complex architectural project’s involving in house development, customer support and technical sales support. My wide range of platform skills has been proven to drive successful project’s across several customer divisions involving as well all lines of business. My previous work in the WW IBM Support division enables me to react to all support problems early and utilizing all IBM support resources to guarantee high customer satisfaction at all time.