Guided by curiosity and passionate by problem solving, I believe that strong research - embracing technology, best practices and getting to know sucessful experiences outside our organisations, wherever they are - is the best way to generate challenging ideas and to provide quicker, innovative and robust solutions to improve Institutions´s processes and public services.
I am also a truly beliver that experiencing the journey of not only customers or citizens, but also coworkers, as a powerful way to understand their perspectives, is the key to develop solutions to achieve their happiness.
As a public servant for 16 years, my purpose is contributing to turn my country into a better pla...