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Toronto, Canada Area Canada

Director, Customer Service Excellence

Technology / Software / Internet

Extensive award-winning senior management experience in driving customer experience change management processes, sales and marketing, account management and operations with domestic and international software, manufacturing and retail organizations with bottom line accountability. Metric driven with an excellent track record of consistently exceeding objectives. SELECTED ACHIEVEMENTS o Twice finalist in the Forrester Research 2011 and 2012 Voice of the Customer Award, and recognition for Customer Experience best practices in several Forrester research papers:  2012 Customer Experience Predictions  Major Voice Of The Customer Trends, 2011  How to Become a Disruptive Market I...