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Orange County, California Area United States

Marketing, Sales, Ecommerce and Operations Manager

Retail

Operations Manager, 2005 to present Developed efficiency-enhancing order fulfillment processes that improved the speed from order entry to order shipped. Setup the warehouse logistics for the greatest efficiency. Managed the conversion process from QuickBooks to MAS 90 Accounting System. Wrote a system manual for the daily processes and trained employees on new system integration. Sales/Customer Service Manager, 2005 to present Setup customer service programs to achieve the highest level of service by implementing a follow program to enhance customer experience. Setup and utilized InfusionSoft CRM to tag targeted customers for future follow up to maintain the relationships and drive...