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Chennai Area, India India

Vice President - Digital & Analytics

Technology / Software / Internet

Digitalization is forcing enterprises to re-think, re-invent and re-do everything from front office customer experience to back office process re-engineering. Over the last 18 years of my professional stint in the IT industry - enterprise and start ups, I have not seen such dramatic change that impacts every sphere of an enterprise. In this change and disruption, lies a great opportunity to not just re-hash but completely re-invent on-self. I am working with global enterprises, helping shape transformation initiatives of completely different kinds, some prominent patterns I see include; - Setting up innovation labs to address the CX layer - Developing global shared services to bring a un...