• Initiatives that leads to cost saving, cost avoidance and resource optimization,
• Lead IT Projects like new site setup, project ramp-up, ramp-down, site-decommissioning, etc.
• Ensure the compliance adherence responsible for meeting the SLAs for client Servers, LAN & WAN,
• Incident Management i.e handling high priority issue from the time of occurrence till resolution (incase of client issue), and it is our company’s internal issue then perform RCAs and ensure fixes are put in place,
• Change Management i.e. raise the Change Request and ensure all the changes are approved before implementation and then getting those changes implemented with-out or least business impact ...