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Senior Manager within Accenture Strategy Consulting practice, focusing on Sales and Customer  Service topics (>12 years experience)

Strong strategy and process skills in the CRM domain, accrued working on national and international projects, involving multi-channel customer strategy development, Customer Service & Sales trasformation, processes reengineering and cost optimization

Collaboration with Top Management in different Business Units (Sales, Customer Operations, Marketing,  Procurement, Service Creation and Technology) both on B2C and B2B markets

Main supported customers: Telco (Telecom Italia, TIM, Fastweb, HanseNet, Vodafone Hu), Product & Travel  (Logista SpA, Nuovo Trasporto...

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