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I am an energetic, creative, and results-oriented professional who believes in honesty, integrity and hard work.  

Key Competencies:

• Five years of proven record of managing a service support department with over 100 staff supporting multiple technical support units.
• In-depth knowledge of ITIL processes such as Incident, Problem and Change management.
• Active participation in developing core business strategies by utilizing powerful tools such as SWOT and Balanced Scorecard.
• Familiarity with EFQM Excellence Model to identify key strengths and potential gaps across the organization.

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