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Director | Customer Success

Consulting / Advisory

Founder and Director of Brilliance. Samantha Hillion-Burns is dedicated to helping companies around the world be more successful with their customers. Sam has over 20 years’ executive experience in the field of customer success, including customer experience management; customer trust and loyalty; customer ethics; customer communication; service design and complaints management. She has an international MBA cum laude mastering customer loyalty, and a degree in psychology and communications. Over 150 firms are using Brilliance custom-designed subscription systems to successfully implement, monitor and measure business practices to meet both customer experience and regulatory requirements.