Personal Information
Organization / Workplace
Turkey Turkey
Occupation
Omni-Channel Manager at Turkcell Global Bilgi
Industry
Telecom / Mobile
About
Experienced in Alternative Delivery Channels for 17 years. While managing Turkcell IVR's, achieved many succesfull projects in the field of alternative self service channels.
As business owner of Turkeys 1st Call Steering Project in Turkish, launched the Laftan Anlayan Sesli Yan脹t Sistemi, the first IVR with Natural Language Understanding capability in Turkey in January 2011. Application has been awarded with "Innovation Award" by Nuance in 2012.
Reached a great success in Voice Biometrics Vocal Password with a world record for 8.5 million voice prints. Awarded by Contact Center World with a Gold Medal in EMEA region and Silver Medal in the world in 2012 CCW Top Ranking Performe...
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