Experienced in Avaya IVR (AAOD7), Avaya CTI, Java, VB6, C , C#, Oracle Database, SQL, PL/SQL, JSF, SOA, Oracle Apps Server, Broadvision5.5(Web Apps Server), JavaScript, Cisco ICM,CTI(call handling),CVP(IVR – Call flow handling), Software Development Life Cycle, Software Project Management activities
Involved both in presale activities, contract execution activities and operation activities.
Requirement gathering and translate business requirements to System/Functional requirements, creating proposal document with risk and mitigation plan, Solution Design Document preparation with respect to requirement specification, Demonstrating proof of concept, Deliverables List plans development, I...