Dr. Sarika Sharma is Professor at JSPM, Eniac Institute of Computer Application Wagholi, Pune. She has done MCA from Banasthali Vidyapith and PhD from GGS Indraprastha University, Delhi. She has a rich academic experience of 15 years with organizations of repute. Prior to joining JSPM she was working with Apeejay School of Management, New Delhi. She was course co-ordinator for BCA and MCA courses and has supervised a number of projects and dissertations at undergraduate (BBA) and postgraduate (MBA) levels respectively in association with Thames Valley University¸ London. She is Author of three books on CRM, and Project Risk Management, and Data Mining. She has more than 30 research publi...