Serco Global Services is the outsourcing division of USD 8 billion Serco PLC, an FTSE 250 company. Serco offers outsourcing solutions focusing on Contact Centre, Finance & Accounting (F&A), Human Resource Outsourcing (HRO), Back Office Transaction Processing etc. At Serco, I manage the sales, solution design & bid management functions for North & East India geography, PSUs / Govt. Sector and emerging verticals such as ecommerce, travel & hospitality etc.