 Leading the PAN India IT Infrastructure operations for our client ensuring seamless technical operations with adherence to strict SLA of 99.95% and problem resolution as per ITIL framework for the infrastructure availability being signed with the Clients.
 Implemented multi location delivery including Datacenter, Branch Roll outs, Telecom, Network and IT Infrastructure projects.
 Managing a team of around 70 direct reportees spread across different geographical locations, responsible for recruiting, on boarding and mentoring the project team members.
 Responsible for defining the SOW for vendors and established vendor performance metrics and review process.
 Responsib...