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Madrid Area, Spain Spain

Business & ICT Consultant, #ContactCenter, #SocialCustomerService, #SocialMedia, #CRM, #ThoughtLeadership

Consulting / Advisory

I have 26 years of experience on Business and ICT Consultancy. I have been working and leading projects in most of the business and ICT consulting practices: ICT strategic planning, business Strategy, market research & benchmarking, and CRM and Contact Center optimization. Skills, knowledge & technical competences are related to customer services and virtual channels automation, focusing on converged, social, collaborative and interactive solutions for customer services optimization (#SocialCustomerService, #SocialCRM, #ContactCenter, Virtual Assistants, Voice&Speech Tech., etc.). I have experience in several markets, but more focused on Telco, Finance and Public Sector.