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Specialization	: Quality Control/Assurance
 Role		: Quality Control/Assurance
 Industry		: Call Center / IT-Enabled Services / BPO
 Work Description	:
 
 As the Assistant Manager for Quality & Customer Experience, it is my responsibility to;
 
 1. Supervise a team of Specialist Quality & Customer Experience (SQCE) who are assigned to audit technical calls made by Executive Technical Support (ETS) to detect non compliance and to measure customer experience.
 2. Coach and guide the SQCE to deliver accurate and precise audit results with action plans for improvement.  Conduct audit calibration sessions with SQCE to create the environment to learn and enhance their auditing skills. 
 3. Cond...

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