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•	Customer driven...Thinks customer-in vs. process-out with a relentless focus on delighting customers with a strong bias for action and delivering results.
•	Demonstrated ability to drive transformation of complex end-to-end operations focused on delivering customer and employee delight.
•	Operational excellence with proven history of driving rigor and process improvements.
•	Data driven...Uses methodologies, metrics, and analysis to assess and improve experiences.
•	A collaborative leader...communicates equally well with senior leaders, front-line employees and cross functional groups.
•	Ability to lead and drive change with proven experience driving results through influen...

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