Personal Information
Organization / Workplace
Melbourne, Australia Australia
Occupation
Customer Service Manager
Industry
Finance / Banking / Insurance
About
Extensive experience within the contact centre industry, as well as back office compliance experience; leading and developing people, managing change and developing coaching strategies in an outsourced environment.
Achieved market leading levels of performance across various functions including customer service and satisfaction, advocacy, sales, customer acquisition/retention, and complaints/correspondence management.
Contact Details