Service & Products Life Cycle Management; Service Launch using eTOM process framework; Develop Process, Implementation and Management using ITIL process framework; Extensive support for Business and Operations enhancement with implementing automated application tools, using SDLC process framework, for improvements wherever it is necessary at operations & service maintenance . The identification of improvement areas are done by analyzing & reviewing service performance, SLA deviations & service credits, service provisioning & service delivery time period & service assurance (CRM usage & MIS reports). These projects are managed with PMP project management guidelines from pre-sales to proje...
