ºÝºÝߣ

Greater New York City Area United States

Director IT, Global Service Operations and CSI, Johnson & Johnson

Medical / Health Care / Pharmaceuticals

Leader with successful track record in driving transformational programs in a complex regulatory environment . Experience in leading and delivering programs for Service Management,Operational Excellence and Customer Experience. Leader in IT service management from service strategy, design, delivery through operations. Development of IT Strategy Framework for unifying organizational strategies, enablers and behaviors critical to success and change management. Successful implementation of several global IT Service Management initiatives - (ServiceNow, BMC Atrium CMDB with ITIL processes, CMDB and governance). Global Financial ERP implementations of SAP, Hyperion, Oracle Financials for...