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- Providing telephone and remote diagnostic technical support for Dell desktops, laptops, and peripherals.
- Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct system failures. 
- Processing dispatch orders for hardware replacements
- Remaining knowledgeable of Dell’s product line, current industry products and technologies. 
- Identifiying, researching and providing input on unique or recurring customer problems. 
- Monitoring and tracking issues to ensure accurate resolution. 
- Focusing on delivering a positive customer experience according to Dell standards.

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Sophia Castillo