鈥� Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
鈥� Experience working on projects executed using AGILE methodology
鈥� Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases
鈥� Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
鈥� Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
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