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Pune Area, India India

IT Service Management Consultant

Technology / Software / Internet

Thank you for visiting my profile. I am working as an ITIL process consultant having more than seven yearsyears of experience. My work involves implementing common ITIL® 2011 processes such as Incident/Problem/Change/Release Management and also acting as a process manager for the same. I am also involved in running Continual Service Improvement Projects using common frameworks such as Six Sigma. Additionally, I have gained experience in conducting IT audits, GAP analysis, and Requirement gatherings for formulating baselines, in the process of developing solutions. I regularly conduct end to end risk-assessment of infrastructure for people, products, processes and partners in areas su...