Dynamics Telephony can provide the following:
 - Inbound screen-pop based on the calling telephone number
 - If more that one contact for same number, we pop a list of configured contacts.
 - Click to dial functionality from anywhere in the CRM
 - Automated record of telephone activity saved in the contact profile
 - A suite of Dashboards for management to monitor telephone activity
 - A suite of reports that cover telephone activity.
 - Progressive dialler (individuals can create their own outbound list, stop/start as required and work in a blended mode e.g inbound calls can still be addressed while working in an outbound campaign.)
Dynamics Telephony is a client only solution ...