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Malaysia Malaysia

Technical Manager at Doherty Associates, KL Office

Technology / Software / Internet

A competent professional with 10 years of experience in delivering managed services, support and consultancy. Subject matter expertise in IT service management methods, processes & practices and working on cost effective solutions to meet customer / business requirements Proficient in ensuring delivery of services in adherence to set SLAs; developing procedures & service standards. Skilled in offering the highest levels of customer satisfaction An effective communicator with good leadership, analytical, planning, problem solving and interpersonal skills Key Skills: ~ IT Infrastructure Management ~ Service Delivery ~ Problem & Incident Management ~ Technical Support ~ Pre-sa...